Documentation Expertise
Owner Manuals, Service Manuals, Installation Manual including Sign Off Acceptance Form, Troubleshooting Documents, and Internal/External Bulletins.
Compliance Documentation
Developed factory record-keeping processes for CE certification for yacht manufacturing operations in Asia.
Practical Step-by-Step Guides
Developed instructional manuals on Real Estate Investing and International Relocation, designed for use on websites and formatted for Kindle distribution.
Standards & Processes
Established documentation standards for a semiconductor manufacturing organization for ISO Compliance.
Training Development
Created Lesson Plans, Student Handouts, Testing Materials; delivered both formal and informal technical training.
Communication
Authored Technical and Safety Bulletins for multiple audiences, supporting operational and safety initiatives.
Software Skills
Proficient in Microsoft 365, including SharePoint for content management and team collaboration; PowerPoint for developing professional presentations; and Word and Excel for documentation, reporting, and data analysis. Also experienced in using Microsoft Teams and Zoom for virtual communication, meetings, and remote collaboration.
Troubleshooting Database
Troubleshooting typically involves identifying the issue, analyzing its root cause, implementing a targeted solution, and documenting the process to prevent recurrence. This process often requires reviewing error logs, monitoring database activity, and improving query performance through optimization and indexing.
To support this process, a comprehensive database was developed to log system errors and associate them with corresponding action plans. This tool enables fast diagnosis and resolution of equipment issues, significantly enhancing troubleshooting efficiency and reducing system downtime through a structured, data-driven approach
Once the database is in place, it will be integrated with SharePoint to allow for easy access, collaborative editing, and ongoing maintenance by the support team.